As part of our service, U.S. Payments will:
- Provide complete system planning from start-up to kiosk service
- Recruit local technicians to provide a typical 4-hour trouble response during business hours.
- Manage deployment and network maintenance.
- Deliver on-site technical support upon request.
- Monitor network 24x7x365 with Auto-Dispatch.
- Provide complete, friendly technical support, on call 24x7.
Enhancing the process from first use:
- Customer Care Center – our friendly staff located in Tulsa, Oklahoma provides professional service and assistance with any payment channel.
- Available M-F 6a-6p CST.
- Service available in English and Spanish.
- Toll-free Customer Care Center number is posted on PaySite® kiosk and on customer receipts.
Taking service to another level
Should clients or customers have questions that require research, our highly experienced team of research professionals will investigate and respond within 24 hours. The escalation process is created to fit the client's existing internal support system.