Consumer
Complaints
- Notice to DC Consumers Only - Licensed by: Department of Insurance, Securities and Banking, Washington, DC, Phone: (202) 727-8000; http://dc.gov; TTY: 711
- Notice to MD Consumers Only U.S. Payments is licensed in the State of Maryland through the NMLS system. You may verify this registration through www.nmlsconsumeraccess.org. U.S. Payments’ unique identifier for NMLS is 1207552.
- Texas Consumer Complaint Notice Special notice for customers in Texas: if you have a complaint, first contact the consumer assistance division of U.S. Payments, LLC, at 877-876-7076, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877- 276-5554 (toll free), www.dob.texas.gov.
- For Alaska Residents Only:
If your issue is unresolved by U.S. Payments LLC | 877-876-7076, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One - Colorado Customer Notice: Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking | 1560 Broadway, Suite 975 | Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob
