Based on utility client and retail partner feedback, here are the top 10 reasons to adopt the PaySite® bill payment kiosk.
Speed, Ease-of-use, and Convenience
Utility customers and cooperative members value the speed of the payment process and the posting of funds to their accounts. PaySite’s friendly user interface (UI) makes the process easy to use. Kiosks expand convenience beyond a client’s office. Many clients place kiosks at their office, but extend the hours of accessibility by installing outdoor units or placing kiosks in a 24×7 vestibule.
Many clients utilize U.S. Payments (USP) real-time interface capabilities to reflect payments on PaySite user accounts immediately.
USP is a PCI-DSS Level 1 service provider.
Maintenance, technical support, 24×7 kiosk monitoring, armored services, marketing support, customer support, and payment research are all included with your PaySite program. Focus on what you do best and we manage the kiosks.
Many clients and retail partners experience an influx in payment traffic around peak billing periods. Converting over-the-counter payers to self-service clears lines and allows you to focus on true customer service issues.
By adding kiosks in the retail environment, customers are able to fill up their gas tank or grab their groceries and pay their bill in one trip to the store. Customers have increasingly reported “location” to play and important role in their overall satisfaction.
Reporting and Reconciliation
Traditional in-person bill payment is, by nature, a labor intensive process. The kiosk eliminates the human element, alleviating cash balancing issues.
Fast Money, Faster Data
USP initiates an ACH for all payments that are processed through the kiosks the following business day, so even if cash is in the machine, USP is sending clients the funds. Clients receive reports daily that tie to the ACH and clients have access to a variety of other real-time reports within USP client console.
Kiosk up-time is critical, and USP provides support for all facets of your kiosk network. From on-site maintenance to payment research, USP is dedicated to be an extension of your customer service efforts and extended downtime produces customer frustration.
Customers Prefer It
Based on primary research, the PaySite kiosk maintains a 98% retention rate. Once a customer begins using the kiosk, they continue using it.
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